Privacy Policy

Cods Plaice is committed to protecting the privacy of our users and customers. This privacy policy is intended to inform you how we gather, define and utilise your information.

It applies to Information collected by us, or provided by you, whether in our restaurant, over our website (including the mobile optimised version of the website accessible from your portable hand-held device) or in any other way (such as over the telephone). It is also intended to assist you in making informed decisions when using our Website and our products and services. Please take a minute to read and understand this policy.

All your personal information shall be held and used in accordance with the EU General Data Protection Regulation 2016/679 (“GDRP”) and national laws implementing the GDPR and any legislation that replaces it in whole or in part and any other legislation relating to the protection of personal data. If you would like to know what information we collect and hold about you please write to us at the below address or via email. Cods Plaice, 3 Whitehorse Vale, Luton, LU3 4AD.

Cods Plaice is a trading name of Cods Plaice Ltd. Cods Plaice Ltd is the data controller of your information for the purposes of the Act and is a company registered in England and Wales with company registration number 07564781. Our registered office is at Derngate Mews, Derngate, Northampton, NN1 1UE.

What information do we collect on our website?

When you visit our Website you may provide us with personal information such as name, email address and phone number. You may provide us with information in a number of ways.

By corresponding with us by email, in which case we may retain the content on your email messages together with your email address and our responses.
We may collect information about your computer, including where available your IP address, operating system and browser type and the geographical location of your computer for system administration. This is statistical data about browsing actions and patterns and does not identify you as an individual.

Similar to other websites, our Website uses a technology called “cookies” and web server logs to collect information about how our Website is used. A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a website, that sites computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies.

Information gathered through cookies and web server logs may include the date and time of visits, the pages viewed, time spent at our Website and the websites visited just before and just after our Website. Cookies, in conjunction with our web servers log files, allow us to calculate the aggregate number of people visiting our Website and which parts of the website are most popular. This helps us gather feedback so that we can improve our Website and better serve our customers. Cookies do not allow us to gather any personal Information about you and we do not generally store any personal Information that you provided to us in your cookies.

We may use ‘session’ cookies which enable you to carry information across pages of the Website and avoid having to re-enter information. Session cookies enable us to compile statistics that help us to understand how the Website is being used and to improve its structure.

We may also use ‘persistent’ cookies which remain in the cookies file of your browser for longer and help us to recognise you as a unique visitor to the Website, tailoring the content of certain areas of the Website to offer you content that match your preferred interests.

You can refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. However, if you select this setting you may be unable to access certain parts of the Website.

How do we use the information that you provide to us?

We use your information in the following ways:

To ensure content from our Website is presented in the most effective manner for you and your computer or device.
To respond to enquiries, feedback, complaints or job applications.
All data collected from enquiries, general feedback and complaints is stored on a secure server. It may be processed by staff who work for us, or for one of our suppliers. Such staff may be engaged in, among other things, the provision of support services. By submitted your personal data, you agree to this transfer, storing and/or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

We may pass your Information to carefully selected third party organisations.

Trusted third parties: In order to provide certain services, we will share your information with third party service providers such as IT infrastructure companies and email logistics providers. We will not share your data with any third party where it is not necessary to do so to provide a service to you.
Regulatory and law enforcement agencies. As noted above, if we receive a request from a regulatory body or law enforcement agency, and if permitted under GDPR and other laws, we may disclose certain personal information to such bodies or agencies.

How can you access and correct your information?

You may request to access, amend or delete all your Information that we collect by writing to us at the following address. We will require evidence of your identity before we are able to act on your request.

Data Controller, Cods Plaice, 3 Whitehorse Vale, Luton, LU3 4AD.

Your consent

By using our Website you consent to our collection and use of the Information as described in this Privacy Policy. If we change our privacy policies and procedures, we will post these changes on our Website or otherwise notify you to keep you aware of what information we collect, how we use it and under what circumstance we may disclose it.

Where we store your personal data

Data and Information that we collect from you may be transferred to and stored at a destination outside the European Economic Area (“EEA”). You consent to our sending and storing Your Information outside the EEA. We will take all steps reasonably necessary to ensure that your Information is treated securely and in accordance with this Privacy Policy.

Security

We maintain the highest standards of security, however the transmission of information via the internet is not completely secure. So, whilst we will do our best to protect your information, we cannot ensure the security of your data transmitted to our Website. Any information you submit is sent at your own risk. Once we have received your information we will use strict procedures and security features to prevent unauthorised access.

Third Party Sites

Please remember that when you use a link to go from our website to another website, our Privacy and Cookies Policy is no longer in effect. Your browsing and interaction on any other website, including websites which are linked to ours is subject to that websites own rules and policies.